Returns
Need a return?
No problem! Purchases may be returned within 30 days of the date of purchase with a receipt or gift receipt. Use our handy return portal to start the return process.
To be eligible for a return, your item must be unused and in the same condition that you received it. If you put anything in the bag to test it out, please make sure everything is removed. There will be a removal fee and the contents will not be sent back.
If the bag is used, we will offer store credit or partial refund.
International Returns:
If you are outside of the United States, you will be responsible for shipping it back to us.
1. Send the item back to:
Gravel // Return
735 Auto Mall Drive, Suite 100
American Fork, UT, United States, 84003
Make sure to include your order number somewhere in the package.
2. E-mail us a tracking number and we will start to initiate your return. If you do not do this, you will not receive a refund.
3. Once we get your return, we will inspect your bag and issue the refund. Used bags will not be accepted and will be sent back or thrown away at the customer's discretion.
Will my original shipping costs be refunded?
Unfortunately original shipping costs and shipping insurance are both non-refundable.
Unfortunately original shipping costs and shipping insurance are both non-refundable.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Where will my refund go?
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, or via PayPal.
Late or missing refunds (if applicable)
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, or via PayPal.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your tracking number to make sure the package has been received and then check your bank account again.
If you still do not see the refund contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@graveltravel.com and we will help you out.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange something, notify us that you want to make a return. We'll email you a return label and you can just send it back!
If you would like to upgrade to a different bag, use the exchange function. E-mail us and we will give you the next step on how to upgrade.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be e-mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item and cannot issue a refund until we have received the package.
