Need a return?
No problem! Purchases may be returned within 60 days of the date of purchase with a receipt or gift receipt.
To be eligible for a return, your item must be unused and in the same condition that you received it. If you put anything in the bag to test it out, please make sure everything is removed. There will be a removal fee and the contents will not be sent back.
If the bag is used, we will offer a discount code or partial refund.
If you are in the United States would like a refund email us at firstname.lastname@example.org and notify us that you want to make a return. Once confirmed we will email you a label to ship your purchase back to us. We do not pay for return shipping so the cost of the return label will be deducted from your refund amount.
If you are outside of the United States, you will be responsible for shipping it back to us at:
Provo, UT 84601
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, or via PayPal.
Late or missing refunds (if applicable)
If you still do not see the refund contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange something, notify us that you want to make a return. We'll email you a return label and you can just send it back!
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be e-mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item and cannot issue a refund until we have received the package.