We are a people over product business. That being said we are a small self-funded company. We'll do everything in our power to make this a great exchange for both of us.
We only use premium materials and offer a lifetime warranty on any manufacturer errors. We will repair or replace any of our products that are deemed warrantable.
If you have an issue with your product please send a picture on description of the damage to us at firstname.lastname@example.org.
If you purchased on Kickstarter: We do not offer refunds or returns on bags that were received as a Kickstarter reward. We are passionate about creating amazing products and Kickstarter is a way for us to launch our brand. As you've read Kickstarter isn't a store and rewards are a thanks for supporting the project. Your pledge means so much and we take it very seriously so that we can build a fantastic product.