Frequently Asked Questions
Toiletry Bags
We created a quick and easy quiz to help you decide what size to get.
The short answer: NO, but it is very water resistant
The long answer: It's nearly impossible to make something completely waterproof, where it could hold water inside without spilling. To do so you have to pretty much make a variation of a zip lock bag. Which we didn't want to do. We have however welded 3 of the 4 sides and added a waterproof zipper.
When you fill this bag with water the main leaking points are on each side of the zipper, which have small leaks. That being said they are quite small and though water leaks, it actually holds shampoo quite well. Shampoo is thicker than water thus not making its way through small cracks and holes as easily.
You can easily wash the inside & outside of the bags with just a drop of soap and water. Hang dry.
Blankets
The blanket is machine washable. Hang to dry.
It's easy! Check this video out.
Check out this video to learn how to use the stuff sack.
Bottles
Check out a video we made on how to change the labels on your travel bottles here.
Order FAQs
So sorry your product didn't work out for you! Please remove all contents from the bag, any items inside will not be returned. To start your return, use our easy return portal here. Once we receive it, we will refund you upon inspection.
Yes! To start your exchange, use our easy portal here. Once your return is sent to us, we will refund you with a gift card and you can check out with the existing funds.
We only used premium materials and offer a lifetime warranty. We will repair or replace any bags that somehow don't hold up to do what the bag was designed to be used for.
Check out our returns page for more information.
Email us at hello@graveltravel.com with your order number. Please note that we can only update or cancel orders within 30 minutes of when you originally placed the order.
We offer a lifetime warranty on all of our products with the exception of toothbrushes. For more details, please read our page here.
Yep! Reach out to Brooke at brooke@graveltravel.com with your desired quantity and she will give you a quote.
Yes, we do! Please email proof of service to hello@graveltravel.comand we will get you a unique discount code.
Applying a coupon code is easy! Just follow these simple steps:
- Put desired items in cart
- Click on the shopping cart and review
- Click the "checkout" button"
- Enter your code where it says "promo code"
Yes! We'd love to help you out! We can add your logo to most of our products and even offer you a sweet bulk discount on your order. Shoot us an email at brooke@graveltravel.com and we can get the ball rolling.
Every Kickstarter is a little different. Be sure to check for updates regarding each campaign you've backed. Not sure how to do this? E-mail us at hello@graveltravel.com and we will push you in the right direction.
Shipping FAQs
Yes! When you checkout, shipping will be calculated based on where you live.
Sometimes these emails are blocked or go to spam. Please email us at hello@graveltravel.com and we’ll send you the link.
Please email us at hello@graveltravel.com with your order number and a brief description of the issue. We’ll make sure you get your gear!
Amazon
Yep! You can find us over on Amazon. They are authentic Gravel products.