Duties and Responsibilities Include the following: 

  • Promptly respond to customer inquiries via chat, email, text or social media, making sure that the customer has the best experience possible
  • Process orders for customers (via our in-house fulfillment system and Shopify)
  • Assist customers navigating the online checkout process, our website or general technical issues.
  • Provide detailed notes and documentation for each customer interaction.
  • Take pride in customer satisfaction and quality reviews
  • Be a self starter and make decisions independently on a case by case basis
  • Take pride in productivity and an inbox at zero (most of the time ;)) 
  • Maintain in-depth, detailed, current knowledge of all products, including warranty/returns/refunds policies and procedures.
  • Process returns, warranties, exchanges, cancellations, chargebacks, AfterPay and other payment options, fulfillment issues, etc.
  • Communicate with warehouse 

Our Ideal Candidate should show the following characteristics to perform the essential functions of this position:

  • Minimum of 1 year of Customer Support/Service experience or similar job
  • Be customer obsessed and take care of their needs
  • Ability to thrive on a high-energy team
  • Stellar communication skills
  • Dependable and willing to step up
  • Hard-working and doesn’t need to be babysat (We trust you!) 
  • Superior computer and typing skills
  • Schedule flexibility
  • Google Suite Understanding (Gmail, Google Drive, Google Docs, Google Sheets)
  • Understanding of Shopify 
  • Loves to travel and have fun

Bonus knowledge:

  • Proficient in: Shopify, Help Scout (or similar customer service technology), BackerKit

Why you’ll love working at Gravel

  • You’ll learn how to launch a product on Kickstarter and Indiegogo
  • We’re super flexible & easy to work with
  • Lots of opportunity to take time off
  • No work on Sundays 
  • Fun company culture
  • Work from anywhere